Autotask PSA Shines in the 2024 G2 Summer Report: Outperforming Competitors and Driving User Success

The G2 Summer Report is a highly anticipated evaluation that provides in-depth insights into various software tools and their performance in the marketplace. Recognized for its comprehensive analysis, the G2 report is a go-to resource for businesses seeking the best professional services automation (PSA) tools available. This year, Autotask PSA has once again demonstrated its dominance, showcasing impressive results in multiple categories.

Autotask PSA is a cloud-based platform that enables managed service providers (MSPs) to run their businesses at peak profitability because it’s reliable, centralizes their operations and enables quick data-driven decisions. Autotask provides real-time metrics that give full visibility into service delivery, customer satisfaction, sales pipeline, internal operations, resource utilization, profitability and more. As the central hub of an MSP’s business, it integrates with more than 250 industry-leading solutions. Autotask PSA has consistently delivered 99.99% uptime over the last 10 years, continually adapting to the changing needs of the industry and consistently delivering exceptional value to its users.

Let’s dive into some of the highlights from the awards and see how Autotask has made a positive impact.

Autotask’s achievements in the G2 Summer Report

Autotask’s performance in the G2 Summer Report is nothing short of remarkable. It claimed 39 badges in various categories, regions and key metrics, which underscores the tool’s versatility and effectiveness across various domains.

Breakdown of badges

Autotask received badges in each of the following categories:

• Leader: The Leader badge is awarded to products that excel in both customer satisfaction and market presence. To earn this badge, a product must receive high ratings from users for ease of use, support and overall satisfaction, while also having a significant market share and brand recognition. This badge signifies that the product is a top performer in its category, trusted and valued by a large number of users.
• Ease of Admin: This badge is awarded to products that are highly rated for their administrative capabilities. It reflects how easy it is for administrators to manage the software, including tasks such as user management, setting permissions and configuring the system. Products with this badge ensure a smooth and hassle-free administrative experience.
• Ease of Setup: The Ease of Setup badge is given to products that receive high marks for being straightforward to set up and configure. This includes factors like the clarity of setup instructions, the time required to get the system up and running, and the overall setup experience. It indicates that users can quickly and efficiently implement the software without extensive technical support.
• Go Live Time: This badge signifies the product’s ability to be fully operational in a short amount of time. It highlights the efficiency and speed with which users can go from initial setup to fully utilizing the software in their daily operations. Products that earn this badge are known for their quick deployment and minimal downtime.
• User Adoption: Products that excel in user adoption receive this badge. It indicates that users are quickly and effectively adopting the software into their routine operations. High user adoption rates are a sign of intuitive design, useful features and overall user satisfaction, which lead to widespread acceptance and use within an organization.
• Most Implementable: The Most Implementable badge is awarded to products that not only have a high ease of setup but also score well in implementation factors, such as support during the implementation process, time to go live and user training. This badge highlights the product’s overall effectiveness and efficiency in being adopted by new users.

These badges are a testament to Autotask’s commitment to providing a seamless and efficient user experience, ensuring that their tools are not only powerful but also user-friendly and quick to deploy.

Recognition as a Leader

Being designated as a “Leader” in the G2 report is a prestigious honor, awarded to products that receive high scores in both market presence and user satisfaction. For Autotask, this recognition validates its commitment to delivering top-tier solutions that meet the needs of its users.

Autotask received Leader awards in the overarching categories of IT Service Management (ITSM) Tools, Professional Services Automation and Service Desk. These awards were achieved in several specific segments, including:

• Overall Leader
• Mid-Market Leader
• Small Business Leader
• Americas Leader
• Mid-Market Americas Leader
• Small Business Americas Leader
• Asia Pacific Leader
• Small Business Asia Pacific Leader
• EMEA Leader
• Small Business EMEA Leader
• Europe Leader
• Small Business Europe Leader
• United Kingdom Leader
• Small Business United Kingdom Leader
• Canada Leader

Comparison with other PSA Tools

Autotask PSA demonstrates strong performance in several key areas when compared to our competitors. Here is a summary highlighting where Autotask PSA excels as compared to two of our Competitors, ConnectWise PSA and Rev.io PSA (a.k.a. Tigerpaw), pulled from the G2 Summer 2024 Grid Report for Professional Services Automation:

Autotask PSA excels in overall satisfaction, ease of use, meeting requirements, quality of support and ease of doing business, making it an ideal choice for IT professionals looking for a reliable and efficient PSA solution.

Key features and benefits of Autotask

Autotask offers a range of features designed to enhance productivity and streamline business processes:

• Actionable insights: The dashboard-driven interface provides clear, actionable insights, improving visibility and efficiency.
• Comprehensive functionality: From project management and time tracking to billing and reporting, Autotask covers all essential aspects of PSA.
• Integration capabilities: Autotask integrates seamlessly with other tools and platforms, ensuring a smooth workflow.
• Customer support and training: High-quality support and extensive training resources are available to help users get the most out of the tool.

Customer success stories

Autotask’s impact is best illustrated through the success stories of its users. Businesses across various industries have reported significant improvements in their operations thanks to Autotask’s powerful features.

Positive G2 reviews

“Smooth and easy-to-work GUI.” – Ashim C, Technical Support Engineer, ★★★★★

“Best MSP ticketing tool — integrates with multiple RMM tools like Datto RMM, ConnectWise, LabTech, etc.” – Lokesh S., Senior System Engineer, ★★★★★

“Best PSA on the market!” – Markus S, Director of Technology and Partnerships, ★★★★★

Autotask case studies

Acumen Consulting Improves Efficiency and Automates More With Datto RMM

OneSource Technology’s 25+ Year Evolution Supported by Autotask, Datto RMM and IT Glue

Visy Technology Systems Improves Sales Management and Project Efficiency With Autotask

Experience the Autotask advantage

Autotask’s achievements in the G2 Summer Report highlight its position as a leading PSA tool. With 39 badges and high user satisfaction, it’s clear that Autotask continues to set the standard in the industry.

For businesses looking to enhance their operations with a reliable and efficient PSA tool, Autotask is an excellent choice. Explore Autotask’s offerings and see for yourself why it stands out in the G2 Summer Report.

Learn more about Autotask or Schedule a demo to experience its benefits firsthand. For detailed insights, read the full G2 Summer Report here.