LoyaltyLoop
LoyaltyLoop with Autotask integration is an online feedback and review management service that helps MSPs deliver exceptional customer experiences to drive growth, profits and brand equity. Using our brief customer experience (CX) surveys sent by email or text, you’ll gather actionable insights to make continuous improvements, track NPS (Net Promoter Score), and other key CX metrics.
Engaging customers to promote your business is one of the most effective and affordable marketing tactics. LoyaltyLoop automatically solicits Google Reviews from customers to promote you online, generates fresh testimonials for your social channels and other marketing, and identifies new sales opportunities and referrals.
As tickets close in Autotask, the contact and associated ticket data flow to your LoyaltyLoop account daily. LoyaltyLoop can engage these contacts for feedback and reviews as soon as the next day (per your specific settings).
At the start of each month, active primary account contacts flow to your LoyaltyLoop account, and surveys are sent to request feedback and reviews monthly. Per custom rules for your business, LoyaltyLoop applies filters to ensure contacts are not “over-touched” with surveys and applies other rules that fit your specific needs.
- Autotask-triggered Engagement
Automatically send CX surveys at the right time to contacts of closed tickets and active primary accounts. Intercept negative feedback to quickly rectify the issue and retain customers.
- Turn Feedback Into Action
Get alerted as feedback is received to ensure quick follow-up and monitor all CX activity in your dashboard. Add users and locations, to track your entire enterprise activity.
- Reviews Made Easy
Automatically solicit Google Reviews, and reviews on other third-party sites, making the process of gathering reviews easy and hands-free.
Available Globally in English
Want to learn more? Book a live demo today or contact us at [email protected] to find out how we can help you grow by creating amazing customers experiences.
For pricing and details, please visit us at https://loyaltyloop.com/ No long-term contract.
Already a customer. Contact us at [email protected], +1 (888) 552-5667 or +1 (401) 560-0311, option 3.