Crewhu

Customer Satisfaction System (CSAT)

Utilize our 1-click survey to increase response rates and collect feedback in Autotask when a ticket is replied to and when a ticket is closed. Our Autotask integration will automatically collect survey data by your company, teams, customers & employees, and automatically notify the right people to improve response time. Our closed loop feedback process will make it easy to stay on top of service issues and to provide data to implement continuous improvement and increase service levels.

Integration Features

• 1-click survey easily embedded in your Autotask email templates.
• Automatically collect feedback with customer contact data, responsible employee, date and timestamp, and ticket number.
• Automatically notify the right people based on the Autotask ticket.
• Automatically email customer satisfaction reports to both your management and client contacts.
• Automatically recognize and reward employees who are delivering excellent service to create a service centric culture.
• Big screen dashboards that shows real time customer service data on Autotask tickets for all to see.
• Reports by teams, your employees, your clients, and service category based on your Autotask ticket feedback to uncover areas of improvement.

Sales & Support: Email

Set up Crewhu Customer Satisfaction System Integration