Datto’s Autotask PSA Top Features
With Autotask PSA enabling you to centralize business operations, you’ll be able to make data-driven decisions, reduce operational costs, and improve your service delivery.
Explore Datto’s Autotask PSA Top Features
PSA centralizes operations and enables you to make quick data-driven decisions with customizable dashboards and widgets, and provides a real-time view of what’s happening from every angle.
Powerful Service Desk
With Autotask PSA’s service desk, you can improve your customer experience by ensuring that your technicians hit their SLA targets with an ITIL-aligned ticketing module.
Integration for a Unified RMM-PSA Experience
Take efficiency to a whole new level by improving your service delivery with our intelligent, unified platform – Autotask PSA & Datto RMM.
LiveMobile App
Never miss an alert or critical update while on-the-go. Stay connected with our LiveMobile Application for iOS and Android.
Resolve Tickets Faster, Enhance Your Client Experience
Meet SLA targets
Understand the steps needed to complete each ticket with a visual timeline that highlights the SLA and ensures standardization with checklists by prescribing the required steps for ticket resolution.
Resolve Client Issues Faster
Autotask PSA automatically suggests tags for incoming tickets to reduce the time to resolve the issue by automatically identifying relevant solutions from your knowledgebase.
Capture All Billable Resource Time
Accurately track time for services rendered and bill seamlessly within the PSA platform.
Improve Service Delivery Efficiency with an Intelligent and Unified PSA-RMM Platform
One-Click Workflows
One click from the PSA ticket straight to RMM – to the relevant device, or directly to a remote support session – improves technician response times.
Automated Service Desk
RMM monitoring alerts are intelligently routed into PSA so Technicians can focus on priority tickets. An Intelligent alert-to-ticket engine reduces noise, strips out duplicates, and updates tickets with any new status from RMM.
Autotask PSA Integrates With Datto RMM
Stay Connected to your Business On-the-Go
Native iOS and Android apps enable you to access your PSA system with your mobile device.
Keep Business Data at Your Fingertips
Access all available Autotask PSA dashboards and worklists right from your mobile device.
Update Information in Real-Time
Receive alerts, track status, view timesheets and enter time, and manage your calendar, ticket lists and to-dos.
Stay Secure
LiveMobile app supports two-factor authentication and single sign-on.
A Complete Business Management Platform
Account Management
Track opportunities, win new business, and manage your customer base.
Project Management
Close tickets faster and improve customer experience.
Time Tracking
Ensure projects come in on-time, on-budget, and on-spec.
Document Manager
Improve tech efficiency by providing quick and easy access to standardized documentation, per client.
Contracts
Manage various contract types, terms and billing options to ensure compliance and service quality.
Inventory and Procurement
Model and streamline the entire workflow from purchasing to installation at the client site.
Integrations
Browse our growing list of integrations to get more value from Datto, and streamline your day-to-day operations.
Quick Help
Guides and Tutorials
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