Computer Geeks
Computer Geeks are on a mission to make every single second you spend with technology valuable, secure and stress-free. Whether an organization is gradually transitioning from an outdated IT infrastructure or ready to revolutionize the workplace with cloud-based technology, the company’s friendly and professional Geeks are always ready to help.
- Company: Computer Geeks
- Established: 2008
- Interviewed: Rob Eeuwens, Technical Director at Computer Geeks
“We adopted Datto EDR over a year ago, and went Big Bang with it across our client base. We see it as a necessity for all of our client base.”
Technical Director, Computer Geeks.
Computer Geeks, a UK-based managed service provider (MSP) in Bristol, has been at the forefront of providing comprehensive IT solutions to SMBs since 2008. Founded by Nick Richards, the company prides itself on delivering top-notch service desk support, patching, monitoring, remediation and project work for businesses. Recently awarded Britain’s 50 Best Managed IT Companies Award for 2023, Computer Geeks is also an National Cyber Security Centre (NCSC) Assured Service Provider. Computer Geeks believes that IT should be a force for good, alleviating worry and stress for their clients.
It thrives on delivering a consistently great IT experience to ambitious business owners. The company’s modern workplace solutions are tailored for SMEs looking to embrace a new way of working, facilitating seamless remote collaboration without compromising on ease of use or security. This commitment to excellence and innovation has positioned Computer Geeks as a trusted partner for many SMBs across the UK.
However, despite its robust service offerings, the evolving landscape of cybersecurity presented new challenges that necessitated a more advanced approach to threat detection and response, such as:
- Increasing sophistication of cyberthreats
- Traditional antivirus solutions were no longer sufficient
- Need for deeper insights into potential threats
- Need for real-time malicious behavior detection for clients to eliminate vulnerabilities
- Swift response to mitigate risks
“It used to be that everyone considered antivirus to be essential. Now, we see endpoint detection and response (EDR) as a necessity rather than a luxury, which is a significant shift from how it was viewed for a long time.”
Technical Director, Computer Geeks.
To address these challenges, Computer Geeks adopted Datto EDR in 2023, implementing it across its entire client base in a “Big Bang” approach. This decisive move was driven by its recognition of EDR as an essential tool in modern cybersecurity.
Datto EDR provided Computer Geeks with the visibility and proactive threat detection it needed. Unlike traditional antivirus software that focuses on known threats, Datto EDR offers real-time monitoring and behavioral analysis powered by its correlation engine that can identify suspicious activities and potential threats before they can cause harm. This comprehensive protection is offered at no additional cost to clients. “We’re not increasing our clients’ service fees because of it. Instead, we’re including it as an added value we provide as a service provider,” says Rob Eeuwens, Technical Director at Computer Geeks.
The implementation of Datto EDR was smooth and integrated well with the existing tools used by Computer Geeks, such as Datto RMM and Autotask PSA. This seamless integration allowed its engineers to manage and respond to security alerts efficiently without the need to juggle multiple platforms.
“It used to be that everyone considered antivirus to be essential. Now, we see endpoint detection and response (EDR) as a necessity rather than a luxury, which is a significant shift from how it was viewed for a long time,” explains Eeuwens.
Computer Geeks’ decision to roll out Datto EDR to all clients without additional charges emphasized its commitment to providing top-tier security as a fundamental part of its service. By integrating EDR, Computer Geeks was able to offer advanced threat detection and response capabilities, ensuring its clients’ systems were protected against the latest cyberthreats.
Since the adoption of Datto EDR, Computer Geeks has seen significant improvements in its ability to strengthen a client’s cybersecurity posture. The advanced threat detection and response capabilities have allowed the company’s team to identify and mitigate potential threats more effectively, reducing the likelihood of successful cyberattacks.
The integration with Datto RMM and Autotask PSA has further streamlined its operations, making it easier for Computer Geeks to manage and secure a client’s IT environment. The proactive approach to cybersecurity has not only enhanced its service offerings but also reinforced its reputation as a reliable and forward-thinking MSP.
Computer Geeks’ adoption of Datto EDR highlights the importance of advanced cybersecurity solutions in today’s digital landscape. Recognizing the limitations of traditional antivirus software and embracing EDR has set a new standard for security in the MSP industry. Computer Geeks’ commitment to providing cutting-edge security solutions ensures that clients can focus on their business goals without worrying about cyberthreats.